Matrix-Wellbeing Products (“Matrix-Wellbeing”, “Our”, “We” or “Us”)
All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers.). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates available at www.Matrix-Wellbeing.Iten-Translations.com (‘Website’)
1. Rules
1.1 The use of gift vouchers fall under the following terms and conditions:
- In order to purchase a Gift Certificate, you will need to register an account with us through our Website.
- Gift Certificates ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Certificates include unique numbers and configurable patterns.
- Our Gift Certificates can only be redeemed through our therapists, as full or part payment of products or services from Matrix-Wellbeing. A Gift Certificate cannot be used to purchase a further Gift Certificate.
- When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
- Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers unless stated.
- You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account).
- All Gift Certificates are dated and expire 18 months from the date of issue.
- Gift Certificates cannot be exchanged for cash.
- Gift Certificates may only be redeemed against products or services purchased in the same currency as the Gift Certificate.
- Gift Certificates will be subject to verification at time of presentation.
- Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by means of a Gift Certificate.
- We are not responsible if a Gift Certificate is lost, stolen, destroyed, defaced or used without permission and no replacement will be provided in these circumstances.
- We reserve the right to alter these terms and conditions without notice.
- The original purchaser of the Gift Certificate is entitled to a fourteen day cooling off period. If You are the original purchaser and You wish to cancel Your Gift Certificate please contact us at Matrix-Wellbeing to request cancellation, the Gift Certificate must be unused and we will require proof of Your original sales receipt, within fourteen days of purchase.
1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.